Terms and conditions


(hereinafter, the "General Conditions")

The present General Terms and Conditions of Sale of LABORATORIO PARAVICINI S.r.l., with registered office in Italy, Via Marco De Marchi, 7, Milano, registered in the Companies' Register of Milan, REA MI - 2032055, Fiscal Code and VAT number 08526600963 (hereinafter, "Laboratorio Paravicini" or the "Seller") shall govern:

1. the offer, the method of purchase and delivery of hand-decorated and/or print-decorated tableware (hereinafter, the "Products") including through the procedure set forth in the appropriate link on the website www.paravicini.it (hereinafter, the "Website"); as well as, where applicable in accordance with the provisions of the Law in force,

2. the right of withdrawal in favor of the purchaser, whether natural or legal person (hereinafter, the "Purchaser").

These Terms and Conditions shall not govern the possible supply of services or sale of products by parties other than the Seller that may be reached through the Website via hyperlinks, links, or banners.


The contracts for the sale and purchase of the Products governed by the present General Conditions shall be entered into between the Seller and the respective Purchasers and shall be concluded exclusively (i) on the Website by using the appropriate purchase form (hereinafter, the "Form"), (ii) at the premises of Laboratorio Paravicini or (iii) through an exchange of e-mails between Purchaser and Seller.

Contracts concluded between the Seller and consumers, i.e. natural persons acting for purposes unrelated to any entrepreneurial, commercial, artisan or professional activity carried out, as referred to in Article 3, paragraph 1, letter a) of Decree Law No. 206 of September 6, 2005, as amended and supplemented (hereinafter, the "Consumer Code"), Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 and Directive 1999/44/EC of the European Parliament and of the Council of May 25, 1999 (hereinafter, the "Consumers"), are governed in addition to these General Conditions by the provisions of the Italian Consumer Code, which shall not in any way be deemed to be derogated in pejus by any of the provisions set forth below.


1.1 In these General Conditions, unless otherwise defined in the text, the following terms-when indicated by a capital letter – shall have the meanings ascribed to them below:

- Intellectual Property Rights: shall means intellectual and industrial property rights, including rights of use and economic exploitation of any kind, inventions, whether patentable or not, patents, utility models, design rights, know-how, product and design data, trademarks, copyrights on trade names, designs, labels and related graphic material, logos, trade names (whether registered or not), formulas, operating instructions, manufacturing characteristics and related goodwill and applications for registration relating thereto, copyrights (including, without limitation, the exclusive right to use, reproduce, modify, adapt, amend, improve, maintain, support, market, sell, rent, license, distribute copies, publicly and privately exhibit and perform, exploit, rework, expose and prepare derivative works), the ownership and rights of use and economic exploitation over any design, image, logo, work, as well as any rights or forms of protection of a similar nature having equivalent or similar effect to any of them that may subsist anywhere in the world;

- Calendar Day: each calendar day including Saturdays and Sundays and other days when banking institutions are not open to the public in the city of Milan;

- Business Day: each calendar day except for Saturdays and Sundays and other days when banking institutions are not open to the public in the city of Milan;

- Law: any law, regulation, decree, directive, convention, order, ordinance, usage, other source of law or measure, whether state, regional, provincial, municipal, local, foreign, international, or EU law applicable from time to time in the Italian Republic;

- Order: each purchase order concluded by a Purchaser natural person or legal entity (i) through the appropriate Form, (ii) by e-mail exchange or (iii) at the premises of Laboratorio Paravicini and concerning one or more Products;

- Privacy Policy: the Seller's privacy policy available at the link iubenda.com/privacy-policy;

- Products: the Standard Products and Tailor-Made Products - as defined below;

- Customer Service: the customer service of Laboratorio Paravicini, which responds to Consumers in Italian and English;

- Consumer: any natural person, potential Purchaser, who happens to be browsing the Website.

Terms used in the plural are understood in the singular and vice versa depending on the context.


2.1 Laboratorio Paravicini markets:

i. Products belonging to lines determined from time to time and produced on its own initiative (hereinafter, the "Standard Products"); or

ii. Products developed at the specific request of Consumers (hereinafter, the "Tailor-Made Products").

2.2 Purchaser acknowledges and agrees that:

a. Standard Products and Tailor-Made Products incorporate Intellectual Property Rights;

b. all Intellectual Property Rights incorporated in - or inherent in - the Standard Products and Tailor-Made Products, including, without limitation, on the related designs, shapes, materials, images, text, graphics, illustrations, shall remain in the full, exclusive and unconditional ownership of Laboratorio Paravicini and no clause of these General Conditions shall be construed as implying an assignment, of any kind, in whole or in part, of such Intellectual Property Rights;

c. should a Tailor-Made Product be requested, Laboratorio Paravicini shall acquire all Intellectual Property Rights, and the related rights of economic exploitation, including but not limited to the right to modify, rework, translate, adapt and commercialize, inherent in the design, idea, prototype and, in general, any request - in any form expressed - to which Laboratorio Paravicini shall execute in the realization of the Tailor-Made Products;

d. Intellectual Property Rights in the drafts, samples and any intermediate versions of the Products shared by Seller by e-mail pursuant to the following Article 10 shall be the exclusive property of the same and Purchaser shall not disclose, exploit or commission them to any third party.

Therefore, the Purchaser agrees to refrain from:

i. challenge or deny the ownership in Seller of the Intellectual Property Rights as set forth above;

ii. Claim any right, title or interest in Intellectual Property Rights relating to the Products and/or, in general, of Seller;

iii. alter, modify, re-elaborate the Products and/or create derivative works from the Products or any other product, material or content that incorporates any Intellectual Property Rights of the Seller, directly or indirectly.

a. Standard Products

2.3 Information on the Standard Products offered for sale by Laboratorio Paravicini is indicated on the pages of the Website dedicated to them.

2.4 The Purchaser may only purchase the Products present and available in the electronic catalog at the time of placing the relevant Order and viewable online on the Website as described in detail in the relevant information sheets. In the event that several Consumers purchase at the same time the same Product causing its unavailability after the transmission of the appropriate Form by one of them, the unsatisfied Purchaser shall be promptly informed by e-mail of the impossibility, for Laboratorio Paravicini, to process the relative Order, and the Order shall be simultaneously cancelled with full refund of the amount paid within the term of 14 (fourteen) Working Days starting from the Working Day following the one of the sending of the Form.

2.5 The amount of reimbursement referred to in the Article 4 above, shall be communicated to the unsatisfied Purchaser by e-mail and credited by Laboratorio Paravicini to the same means of payment used by the Purchaser to complete the purchase. Any delay in crediting may depend on the banking institution or the type of credit card used for payment; in any case, the value date of the re-credited amount shall be the same as the charge.

2.6 The Purchaser acknowledges that the image accompanying the description sheet of each Standard Product advertised through the Website may not be perfectly and completely representative of its characteristics. All information supporting the purchase provided by Laboratorio Paravicini is therefore to be understood as merely simple generic information material.

b. Tailor-Made Products

2.7 Any first request for Tailor-Made Products may be formulated by the Consumer alternatively (i) to the personnel of Laboratorio Paravicini at the Seller's premises, (ii) through the contact form on the Website at the link paravicini.it/pages/tailor-made or (iii) by e-mail at customer@paravicini.it. The Consumer is required to take advantage of the possibility of creating Tailor-Made Products in strict and constant compliance with the Law in force, avoiding to request words, images, logos, signs, designs, sounds, and/or terms that could in any way be said to directly or indirectly violate mandatory regulations or that could be said to be contrary to public order, morality, and/or to the present General Conditions.

2.8 Tailor-Made Products are made solely on the basis of the information and directions provided by the Consumer. The Seller assumes no liability in the event of Consumer's submission of incorrect information.

2.9 As part of the processing of each Order, the Seller may, at its complete discretion, e-mail to Consumers drafts, samples and intermediate versions of the Tailor-Made Products elaborated on the basis of the indications provided by them; in no event shall the Seller be held liable for any errors in copying, transcription or reconstruction of logos or designs, since the Consumer, in accepting the drafts or samples received, expressly approves them by giving confirmation for production.

2.10 Laboratorio Paravicini reserves the right to carry out control and/or surveillance activities on the received Orders, and may at its sole discretion decide not to process an Order, reimbursing the relevant amount to the Purchaser in the manner described above in Article 5, whenever it has reasonable suspicion that the Tailor-Made Products commissioned harm the image and reputation of Laboratorio Paravicini or may involve infringement of Law or Intellectual Property Rights of third parties. In any event, Purchaser shall hold Laboratorio Paravicini harmless and indemnified, including in terms of legal fees, from any dispute, claim or reason for damages arising from third party claims concerning Laboratorio Paravicini's use of signs – including without limitation, names, logos, works - that Purchaser has expressly requested to be affixed to the Tailor-Made Products.


a. Standard Products

3.1 In accordance with Legislative Decree No. 70 of April 9, 2003, containing provisions on electronic commerce, Laboratorio Paravicini informs Consumers that, in order to conclude a valid purchase contract with the Seller regarding one or more Standard Products, they should preferably use the appropriate Form. Submission of the Form constitutes a contractual offer within the meaning and effect of Article 1326 of the Italian Civil Code and entails an obligation on the part of the Purchaser to pay the price of the Products as set forth in Article 5.

3.2 When submitting the Form, the Consumer shall identify and correct any errors in entering the data by following the instructions that accompany, on the Website, the different stages of the purchase. Nevertheless, immediately before submitting the Form, the Consumer shall have access to a summary page of their Order, where they shall check and, if necessary, modify the Products ordered as well as review information on the price and additional charges, delivery, and payment conditions and, if necessary, modify them.

3.3 Upon receipt of the Form and confirmation of payment of the total amount due, Laboratorio Paravicini shall send to the Purchaser, via e-mail to the e-mail address indicated in the Form, (i) the confirmation of acceptance of the Order (hereinafter, the "Acceptance") and the related receipt of payment, (ii) the information regarding the characteristics of the Product purchased, (iii) the details of the price, the method of payment used and the shipping and packaging costs, as well as (iv) an indication of the Customer Service, which the Purchaser may contact to request assistance and/or submit complaints .

3.4 Each contract carried out remotely and concluded between the Purchaser and the Seller pursuant to the Articles 1, 3.2 e 3.3 above, shall consist of:

i. The Form duly completed and signed by the Purchaser; and

ii. The Acceptance sent by e-mail to the Purchaser by the Seller,

and shall be concluded when Purchaser receives Acceptance pursuant to the Article 3.3 above. The shipment of the Standard Products by Laboratorio Paravicini shall take place only after the Seller has received from the Purchaser full payment of the amount due pursuant to Article 3.3 above.

3.5 Each Order signed in accordance with this Article 3 shall be archived in Laboratorio Paravicini's database at least for the time necessary to process it. To access to the details of the Order, the Purchaser shall consult the section of the Website.

3.6 The Form shall be available to Consumers only in Italian and English.

3.7 In addition to the provisions of the Articles above, contracts relating to the purchase of Standard Products shall also legitimately be concluded by Purchasers (i) at the premises of Laboratorio Paravicini with the Seller's authorized personnel or (ii) through the exchange of e-mails with the Seller in a manner mirroring those provided for in the Article 10 below.

b. Tailor-Made Products

3.8 In order to conclude a valid purchase contract with the Seller concerning one or more Tailor-Made Products, Consumers/potential Purchasers may alternatively contact with the personnel of Laboratorio Paravicini (i) at the Seller's premises, (ii) through the contact form on the Website at the link paravicini.it/pages/tailor-made or (iii) by e-mail at the addresses laboratorio@paravicini.it and/or customer@paravicini.it.

3.9 At the time of the first contact with the personnel of Laboratorio Paravicini, each Consumer or potential Purchaser shall be required to explain their project in detail to the Seller. Laboratorio Paravicini shall submit to the attention of the Consumer or potential Purchaser drafts, samples and any other instrument useful to make the contractual counterpart aware of the methods of actual realization of the Tailor-Made Products, providing if necessary on request also general indications about the possible timing of the execution of the Order.

3.10 To perfect its willingness to purchase Tailor-Made Products, the Purchaser shall be required to formulate a formal offer to the Seller by written e-mail in Italian or English stating (i) the layout of each Tailor-Made Product requested and (ii) the number of pieces requested.To perfect its willingness to fulfill the Order, the Seller shall be required to submit a reply (hereinafter, the "Reply") in order to specify (i) the principal terms and conditions of the agreement reached between the parties; (ii) the price payable by the Purchaser to the Seller and the shipping costs; (iii) the down payment that the Purchaser shall be required to make within 5 (five) Business Days from the date of receipt of the Reply (the "Down Payment"); (iv) a summary of the principal terms and conditions applicable to the relationship - which shall in no way replace the present General Terms and Conditions; and (v) the delivery and fulfillment terms - which shall be of indicative nature only.

3.11 Should Purchaser wish to accept Seller's terms, Seller shall be required to make the Down Payment in the manner set forth in the Reply.Otherwise, the offer shall be deemed revoked and subject to new acceptance by the Seller, who, also according to his own organizational needs, may indicate a different consideration or longer delivery terms than those referred to in the first Reply.Purchaser expressly acknowledges and agrees that Laboratorio Paravicini shall initiate the production process of each Tailor-Made Product/set of Tailor-Made Products only upon receipt of the Down Payment.

3.12 Upon delivery of each Tailor-Made Product/set of Tailor-Made Products, Laboratorio Paravicini shall send to each Purchaser an invoice requesting the balance of the price (net of the Down Payment) and any shipping charges as set forth in the Reply. The price, as determined, shall be paid by the Purchaser to the Seller within 5 (five) Business Days from the date of delivery of the Tailor-Made Product/set of Tailor-Made Products.


4.1 The Products shall be delivered by the Seller to the Purchaser directly at the premises of Laboratorio Paravicini or at the address indicated by the Purchaser during the purchase process. In the latter case, Laboratorio Paravicini reserves the right to choose the type of shipment at its sole discretion without prejudice to the fact that any transport and shipping costs shall be charged to the Purchaser.

4.2 Goods shall always be delivered in packaging that meets shipping and transportation requirements. If additional packaging and means of transportation are required, the costs thereof shall always be paid by the Purchaser. Unless otherwise agreed in writing, the risk of accidental loss of the Goods shall be borne by the Purchaser from the moment the goods leave Laboratorio Paravicini's warehouses. Where shipment or collection of the Products is delayed at the express request of Purchaser or due to facts or circumstances attributable to Purchaser, the risk of accidental loss of the same shall be borne by the Purchaser from the time the goods are ready for delivery.

4.3 Deliveries shall be made Worldwide. Without prejudice to the foregoing, Laboratorio Paravicini reserves the right to suspend, at its sole discretion and for as long as it deems necessary, shipments to countries subject to embargoes or other sanctions or involved in international conflicts or affected by internal conflicts.

4.4 Any transportation and shipping costs for the Products shall be borne by the Purchaser and shall be separately set forth in the Acceptance or in the invoice referred to in the Article 12 above. The incidence of transportation and shipping costs shall vary depending on the total amount of the single Order. The Seller reserves the right not to accept Order offers from Consumers who do not give sufficient guarantees of solvency or with whom disputes are pending and/or who exhibit abnormal behavior during purchase phase.

4.5 Delivery dates stated by the Seller in the Acceptance or Reply are indicative only and not binding; failure to meet delivery dates therefore does not entitle the Purchaser to terminate the Order or to exercise any right to damages.


5.1 The price of Standard Products is as stated on the Website. The price of Tailor-Made Products is the one that should be specified from time to time in the Reply.

5.2 Prices are in euros (€) and include Value Added Tax (hereafter, "VAT") if due.

5.3 Consumers residing in countries where the euro is not the currency are invited to take due account of the impact of the exchange rate on the overall cost of the Products they intend to purchase.

5.4 Shipping costs shall be borne by Purchaser as well as any other additional costs, including VAT, which in each case shall be expressly and separately stated in the Acceptance, the Reply and/or the invoice, if any, issued pursuant to the Article 12 above. In non-EU shipments, any customs duties shall also be charged to the Purchaser.

5.5 The payment of the price of Products purchased on the Website shall be made using one of the following circuits: (i) Mastercard; (ii) Visa; (iii) Maestro; (iv) Paypal; (v) Shopify Payments. Payment shall be made in accordance with the applicable contract conditions of the operators specified in this Article.

5.6 The Consumer declares that he or she is aware that the available payment methods are offered and managed by third parties and that Laboratorio Paravicini is not responsible - for any reason, title or cause - for any damages suffered by him or her as a result of their malfunctioning or of fraud or other prejudicial events occurring during their use.

5.7 Also pursuant to Article 1523 of the Italian Civil Code, Laboratorio Paravicini shall retain ownership of the Products until full payment of any sums owed by the Purchaser in relation therewith. In the event of termination of the contract for non-payment or other default by the Purchaser, Laboratorio Paravicini shall be entitled to the immediate restitution of the relevant Product and may also withhold any sums paid as indemnity, without prejudice to compensation for further damages.


6.1 The images and colors of Standard Products posted on the Website and intermediate versions of Tailor-Made Products shared by the Seller by e-mail when processing them may differ from the actual ones due to the local settings of the systems and/or tools used to display them.

6.2 Purchaser shall carefully inspect the Products upon delivery in order to identify any immediately discernible critical issues and/or defects.

6.3 The Purchaser is obliged to report to Laboratorio Paravicini's personnel – i.e. to provide the report on the shipping document by promptly contacting Customer Service at customer@paravicini.it - any possible defect in the Products immediately recognizable at the time of delivery. Pursuant to the present Article 6.3, in all cases and where applicable, the warranties set forth in the Italian Consumer Code shall be unaffected.

6.4 Where, subsequent to delivery, the Purchaser should discover possible defects in conformity of the Standard Products, the Purchaser may contact Customer Service, which shall verify the Purchaser's right to repair or substitute the affected Standard Product, at no additional charge, where feasible and unless substitution or repair is excessively expensive for the Seller in consideration of (i) the value that the good would have without the conformity defect, (ii) the extent of such defect and (iii) the possibility of using the alternative remedy without significant inconvenience to the Consumer.

6.5 Laboratorio Paravicini shall in no way be held liable to Purchaser for conformity defects in the Products that did not exist at the time of delivery and were due to Purchasers' use and/or normal wear and tear of the Products. In addition, Laboratorio Paravicini shall not be held liable in case of damages of any nature resulting from the use of the Product by the Purchaser, or from its use in an improper manner and/or not in accordance with the instructions provided by the manufacturer as well as in case of damages resulting from a Force Majeure Event (as defined below).

6.6 Laboratorio Paravicini, considering all the circumstances, may refuse to bring Standard Products into conformity if repair and replacement is impossible or if the costs to be incurred in doing so is disproportionate. Alternatively, the Purchaser shall be entitled to an appropriate price reduction or to the termination of the relevant Order.

6.7 The Purchaser shall not have the right to terminate the Order if the conformity defect is only minor. The burden of proof of the slightness of the defect shall be on Laboratorio Paravicini.

6.8 In the event of termination of each Order, Laboratorio Paravicini shall refund to Purchaser the total amount paid, consisting of the purchase price and any additional costs, in the manner described in the previous Article 5. In case of price reduction, the Seller shall only refund the amount of the reduction to the Purchaser. In any case, the amount of the refund shall be communicated to the Purchaser by e-mail and credited to the means of payment used by the Consumer for the purchase. The Purchaser shall agree from time to time with Customer Service on how to ship the goods.


7.1 Each Consumer may withdraw without cause from each Order involving Standard Products within 14 (fourteen) Calendar Days starting (i) from the date of acquisition of physical possession of the Product or, (ii) in the case of Orders involving multiple Standard Products delivered separately from the date of acquisition of physical possession of the last Standard Product delivered.

7.2 In order to make a return, the Consumer will need to use the withdrawal form attached to the present General Terms and Conditions. In the event of prompt exercise of the right of withdrawal set forth in Article 1, the Consumer shall be entitled, within 14 (fourteen) Calendar Days from the date on which the Seller has become aware of the Purchaser's intention to exercise the right of withdrawal, to a refund of the payments made to Laboratorio Paravicini, including delivery costs.

7.3 The amount of reimbursement referred to in Article 2 shall be communicated by Laboratorio Paravicini to the Consumer by e-mail and shall be credited using the same means of payment used for the purchase. The value date of the refunded amount shall be the same as the charge. The Consumer shall be held liable for any diminution in the value of the Standard Products resulting from any handling of the Standard Products other than what is necessary to establish the nature, characteristics, and operation of the Standard Products

7.4 Unless Laboratorio Paravicini has offered to collect the returned Standard Products, Laboratorio Paravicini may withhold the refund until it has received said Standard Products.

7.5 The right of withdrawal is excluded with specific reference to Orders for Tailor-Made Products. Likewise, since these are customized Products based on the needs and instructions provided by the Purchasers, Laboratorio Paravicini will not be able to accept any requests for modification or refunds made by the Purchaser.


8.1 The information, logos, graphics, documentation, images, trademarks and anything else published and/or reproduced on the Website are the property of (or granted by third parties in use to) Laboratorio Paravicini, which therefore holds all Intellectual Property Rights. Based on the foregoing, it is strictly prohibited to modify, copy, reproduce, distribute, transmit or spread, in whole or in part, any content of this Website without having previously obtained the written permission of the Seller.

8.2 Hypertext links in any capacity on the Website may direct visitors' search to web pages traceable to websites other than the Website. Laboratorio Paravicini assumes no responsibility in relation to the content published on such websites nor to the use that third parties may possibly make of it.

8.3 All the contents of the Website are protected and safeguarded by the current legal regulations on copyright and industrial property rights. It is strictly forbidden to extract, copy, rework or reuse the any material present (by way of example but not limited to, photographs, distinctive signs, logos and company name, trademarks, illustrations, images, graphics and signs of Laboratorio Paravicini, and anything else published and/or reproduced) on the Website.

8.4 Without the written permission referred to in Article 5, it is in no way permitted to create links to the Home Page of the Website currently accessible at the link www.paravicini.it (hereinafter, the "Home Page") as well as to any other page within the Website.

8.5 In order to create a link to the Home Page it shall be necessary to send a request by e-mail to customer@paravicini.it. The said request should state:

i. e-mail address and telephone number of the person responsible for the technical aspects of Website management in which the link must be placed;

ii. the data of the applicant company; and

iii. the address of the website where the link must be created.

8.6 Except in cases of willful misconduct or gross negligence, Laboratorio Paravicini shall not be held responsible for any damage, direct or indirect, resulting from the use or inability to use the Website and its contents (or websites linked to it even indirectly), or for omissions or errors.


9.1 The present General Conditions may be subject to modification and updating by Laboratorio Paravicini at any time.

9.2 Any updates and amendments made to the General Conditions by Laboratorio Paravicini in accordance with the provisions of Article 1 shall be promptly published on the Seller's Website, and the date of publication of the same shall be equivalent to the effective date of the same.

9.3 The General Conditions, as published on the Website at the time the Order is placed by the Purchaser, shall apply to each Order. The Purchaser is requested, from time to time, to read carefully the relevant General Conditions available on the Website.

9.4 The Purchaser is requested to print or keep on a durable medium the copy of the General Conditions applicable to each Order.


10.1 Laboratorio Paravicini shall be legally exempt and not obligated to comply, either fully or partially, with any obligation towards to Purchaser in the event of force majeure events, including (by way of example but not limited to) pandemics, fires, explosions, natural disasters, wars, riots, lockouts, strikes any form of government intervention, interruptions of plants or machinery, shortages or unavailability from raw materials of Laboratorio Paravicini's Products or supplies for the manufacture or delivery of the Products, or any other circumstances beyond Laboratorio Paravicini's reasonable control (hereinafter, the "Force Majeure Event").

10.2 In the presence of a Force Majeure Event, the obligations under the present General Conditions on Laboratorio Paravicini shall be suspended for a period equal to that of the existence of the Force Majeure Event itself.

10.3 Should the Force Majeure Event continue for a period of more than 30 (thirty) days, either party may terminate the Order affected by the Force Majeure Event with immediate effect by giving written notice to the other without any compensation being due other than a refund by Laboratorio Paravicini of all amounts paid to the latter by Purchaser for the Product(s) ordered.


11.1 For any additional comments or complaints regarding the Products or the present Terms and Conditions, please email Laboratorio Paravicini's customer service department via the email address customer@paravicini.it.


12.1 Should one or more clauses of these General Terms and Conditions be found to be invalid and void or ineffective, these clauses shall not affect the validity and effectiveness of the remaining provisions.


13.1 Orders entered between the Seller and the respective Purchasers are for all purposes concluded in Italy and are governed by Italian law.

13.2 With exclusive reference to Purchasers who have the status of Consumer, any dispute arising from any agreement resulting from or in connection with the present General Conditions shall be subject to the exclusive jurisdiction of the competent court of the place where the Consumer Purchaser resides or is domiciled; in all other cases, the territorial jurisdiction shall be exclusively that of the Court of Milan, with the exclusion of any alternative or concurrent jurisdiction.

13.3 Only disputes concerning the rights of Consumers that arise in the interpretation and execution of any of the provisions set forth in the present General Conditions may be resolved by using an extra-judicial mechanism of complaint pursuant to Regulation (EU) No. 524/2013 (the "ODR Regulation") accessible through the link http://ec.europa.eu/odr.